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Access online support, downloads, and flexible training to best meet your needs.
Call us! We're here 24/7 at 800-775-8674 or 317-598-2066.
For Technical Support in the European Union
+44 (0)1905 330820
+33 (0)1 47 77 15 06
+49 69 6897776-66
Or find answers online at support.doubletake.com!
New User?
Online technical support includes an extensive, searchable, knowledge base with a searchable database of problem resolutions and FAQs. Customers can open new service requests, check on or update existing service requests, or update their account information.
Login to access:
- Knowledgebase Articles
- Application Notes
- Case Status/History
- Open or Add Notes to a Case
- Purchase History
A password is required to access this protected area. Please register online for a password to the Double-Take Software Support Site. Once you are approved, you will receive a user name and password within 24 hours.
Flexible Support from the Leaders in Data Protection and Application Availability
Double-Take Software always puts our customers first, providing a broad range of support options to address the various needs of our clients. We offer worldwide support coordinated by certified personnel in our support center in Indianapolis and through partners throughout the world.
Our technical support and engineering teams work side by side, providing streamlined, knowledgeable, and efficient support. A defined escalation process ensures that answers are provided in a timely and professional manner.